Ensurees to contact for this module:
Client key questions
How to integrate digital and brick channels?
Ensur helps clients identify and document the added value of each channel; detail the requirements and processes that constitute a truly multichannel venture; describe the customer journey through the different channels; visualize the Target Channel Model; select and implement the technology underpinning this venture.
How to improve sales through digital channels?
Together with its partners Ensur helps clients incorporate best e-commerce practices from leading industries whilst preserving the specificities of the insurance business; typically starting with workshops and brainstorm sessions to decide which practices could serve the client.
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PRE-SALES TOOL IMPLEMENTATION @ BE INSURER
The client was looking for a native application to facilitate the pre-sales and sales process. Ensur completed the pre-study, selected the right package and implemented the solution.
Client issues & objectives
- Design and Implementation of a new mobile sales tool (iConsult), taking into account
- Business vision developend by Sales
- Legal requirements: AssurMiFID
- Process optimisation & efficiency improvement
- requirements set by the Operations department
- Decomissioning of old front office tools
- Integration with Contract Management Systems
Ensur roles & Deliverables
- Support internal people with analysis work
- Overall delivery responsibility for business and functional analysis documents + alignment with external software provider
- Steering of internal resources + facilitation of workshops
- Support of internal PM: planning, project coordination, provide insight on details and content of different streams
- Test planning and coordination of delivered functionalities
- Follow up internal developments by IT